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PETER COLEMAN
Work
MARKETING
CX & SERVICE DESIGN
DIGITAL
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Blog
PETER COLEMAN
Work
MARKETING
CX & SERVICE DESIGN
DIGITAL
About
Contact
Blog
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MARKETING
CX & SERVICE DESIGN
DIGITAL
About
Contact
Blog

THINKING AND TIPS ON CUSTOMER EXPERIENCE & CRM

THE PEAK-END RULE: THE MOMENTS THAT MATTER MOST IN CX
CX Peter Coleman 2/9/21 CX Peter Coleman 2/9/21

THE PEAK-END RULE: THE MOMENTS THAT MATTER MOST IN CX

In a customer journey, some moments matter more than others. Learn how to use the peak-end rule to enhance your customer experience.

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THE TOP 2020 EMAIL DESIGN PRINCIPALS
CRM Peter Coleman 5/20/20 CRM Peter Coleman 5/20/20

THE TOP 2020 EMAIL DESIGN PRINCIPALS

Stay ahead of the game with these email design tips.

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